LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Contact us. Searches return all relevant content available in the Support Center. Help Center. Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. Open Get Help app . In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. To open and view a support article within the Support dialog, simply click its preview. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. What about isolating graph lines, toggling legends, and more? You can track performance, view history and reports, and set up email and SMS alerts to alert employees of potential problems that need to be resolved before they begin to affect your business processes. Controlling which Collector monitors a device. This contact method minimizes the Support dialog and opens a chat window, allowing you to work in real time with our technical support team. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. Log In Create Account. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. Controlling which Collector monitors a device. If you know your Support Center login credentials, enter them. Managing Your Account. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. If you are not currently logged into the Support Center, you are prompted to sign in. Visualizing your cloud environment with auto dashboards and reports, 5. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. How Do I Change the User Account of the Windows Collector Service? You can view the full thread of any request by clicking its subject. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. Small & medium businesses, enterprises & partners, IT professionals, and developers. Customer Service. We will update once we have further information on the full scope of impact. For more information, see Roles. Help.logicmonitor.com belongs to a large group of moderately popular websites. Pros It's relatively easy to use while at the same time offering tons of features that you … This is a bit more expensive than other products but worth it overall. Microsoft is here to help you with products including Office, Windows, Surface, and more. Why am I receiving account lock out alerts? How do I change what group(s) my device is in? Gain full-stack visibility for … Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API, Enter the email address under which your support ticket was submitted (this is the email address associated with your user account in the LogicMonitor application) and click. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. This contact method opens a form that prompts you for details regarding the issue for which you are seeking support (this same form is also accessible from the Support Center). Your feedback is directed to our product team for consideration in future releases. As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. it's a great solution to get a comprehensive view of all your systems with easily and quickly deployable LogicMonitor. Have questions? Find support contact options like chat, phone or email for your HP Products. Note: If the Chat with an Engineer option is not present, it is likely due to a browser plugin such as a popup blocker or other security-related plugin. We recommend trying again with browser extensions disabled. Please contact Support for any further concerns or help with this matter. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. We’re online. Tell us about the problem you're having and which product you're using. About LogicMonitor. We understand these are uncertain times, and we are here to help! Adding your AWS environment into LogicMonitor, 2b. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. Next . eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 Feedback. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … These use cases, approaches and end results from real customers include 66 testimonials & reviews, 31 case studies, success stories, reviews, user stories & customer stories, and 18 customer videos & reviews. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Microsoft Store. Business, IT & developer. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. How Do I Change the User Account of the Windows Collector Service? Call 888-415-6442, +1 (805) 617-3884 or Contact Us. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. LogicMonitor is a dynamic tool to keep monitoring of all devices from time to time. We'll get you the help you need. IT Operations Manager at a university with 10,001+ employees. Click Get a password to reset the password. Contact support in the browser instead. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. Contact Microsoft Support. A free inside look at company reviews and salaries posted anonymously by employees. While we expect this change to have minimal impact, there is a possibility this change would affect access to your account in the following ways: What about isolating graph lines, toggling legends, and more? We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. Using Facebook. Business, IT & developer. 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Questions on how to best use LogicMonitor? Can LogicMonitor monitor custom data for my job? Adding your GCP environment into LogicMonitor, 2d. The LogicMonitor support team is also excellent and easy to reach. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. It seems that Help Logic Monitor content is notably popular in USA. Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). Subbarao Punnamaraju . Ticket responses will be sent via email to the email address associated with the requester’s user account. Learn, explore and troubleshoot with LogicMonitor's Support Center. Compare real user opinions on the pros and cons to make more informed decisions. Home. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Adding your AWS environment into LogicMonitor, 2b. How do I change what group(s) my device is in? What do the different alert severities mean? These articles mirror the documentation found in the Support Center and are divided into two categories, denoted by tabs: Support Docs (platform documentation) and Dev Guides (API documentation). Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. Have questions? We understand these are uncertain times, and we are here to help! About LogicMonitor. LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered. Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. Adding your Azure environment into LogicMonitor, 2c. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. Find answers to your buying, selling, and account questions, or contact us for more help. Have questions? Adding your GCP environment into LogicMonitor, 2d. After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. Read 115 LogicMonitor Customer Reviews & Customer References. Adopting Cloud Monitoring for existing Resources, 3. LogicMonitor will send a password reset hyperlink via email. If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. We understand these are uncertain times, and we are here to help! This is a great group of folks. Note: Access to the Support dialog, as well as the various contact support options found within it, are determined by the role(s) assigned to your user account. To follow this link, you must be logged into the Support Center. The Get Help app in Windows 10 provides fast, free support for Microsoft products. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Or speak with a Dell technical expert by phone or chat. Get in touch with the LogicMonitor team today and find out how we can help! LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. Adding your Azure environment into LogicMonitor, 2c. Find articles, videos, training, tutorials, and more. The form is submitted to LogicMonitor as a support ticket. Visualizing your cloud environment with auto dashboards and reports, 5. Can LogicMonitor monitor custom data for my job? To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. What do the different alert severities mean? At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. We provide fully automated, multi-tenant monitoring and automation built for MSPs. Use this link to reset your password and log into the support portal. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. Documentation can be searched using the search bar. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. Release Notes for v145 can be found at the link below. Why am I receiving account lock out alerts? Gain full-stack visibility for networks, cloud, servers, and more within one unified view. If you have previously submitted a support ticket, an account already exists on your behalf. Adopting Cloud Monitoring for existing Resources, 3. In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. You can also find the nearest service centers, check repair status and more. These resources are available from the Support dialog, which slides out from the left of the portal when enabled. 3 LogicMonitor reviews. We’ve talked a fair bit about monitoring Linux memory, and what it means. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. LogicMonitor Customer Service and Technical Support. Get started More support options. Need assistance with your Microsoft product? Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. less on problem solving and more on evolution. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. 4.6/5. The act of submitting a ticket has automatically triggered the creation of an account on your behalf. More support options. On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. On software capabilities, including marketing automation, help desk, and.... Consideration in future releases portal for discussion of the LogicMonitor platform issues that we are here help... Previously submitted a support ticket and what it means provides a portal discussion... Package, as highlighted in support Overview hyperlink via email Notes for v145 can be found the. Of submitting a ticket has automatically triggered the creation of an account logicmonitor customer support exists on your behalf and. 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